Troubleshooting

I'M HITTING THE UNLOCK BUTTON IN THE APP, BUT THE LOCK IS NOT UNLOCKING.
1. Check your internet connection. You will need to be connected to 3G/4G or Wi-Fi to unlock your door from your smartphone (don't worry about much dat...
Fri, 9 Oct, 2020 at 11:47 AM
I'VE LOST MY PHONE OR KEYCARD, OR A USER/GUEST/FAMILY MEMBER HAS LOST THEIR PHONE OR KEYCARD - WHAT SHOULD I DO?
If you've lost your keycard or your phone (and you don't have a passcode on your phone to stop anyone logging into your stolen phone), take the...
Fri, 9 Oct, 2020 at 11:48 AM
I'M NOT RECEIVING DIGITAL KEYS EMAILS
Digital Keys sends emails to you to let you know about important things like setting up your Digital Keys Management Software account, new accesses given to...
Fri, 9 Oct, 2020 at 11:50 AM
WHY ISN'T MY NB IOT DIGITAL KEY UNLOCK WORKING?
The following reasons could be why NB IoT Digital Key unlock is not working 1. You don't have a 3G/4G/Wi-Fi connection. Turn on 3G/4G/Wi-Fi on your ph...
Fri, 26 Jun, 2020 at 1:09 PM
I CANT SIGN IN TO THE DIGITAL KEYS APP
If you are an account administrator please use the same email address and same password you used to sign into the Digital Keys Management Software. If you a...
Fri, 26 Jun, 2020 at 1:10 PM
I DO NOT HAVE MY PHONE, OR KEYCARD/TOKEN WITH ME, WHAT CAN I DO?
Log into your digital keys software account (if you are account administrator) via another phone, and access your account, and hit the remote unlock button ...
Fri, 9 Oct, 2020 at 11:51 AM
I CANT USE THE NFC UNLOCK FEATURE ON MY SMARTPHONE TO UNLOCK MY NB IOT SMART LOCK
You need to have a NFC phone to use your phone for 'local' NFC unlocking. Please make sure NFC is switched on with your phone and move the back of...
Fri, 9 Oct, 2020 at 11:52 AM