Troubleshooting
1. Check your internet connection. You will need to be connected to 3G/4G or Wi-Fi to unlock your door from your smartphone (don't worry about much dat...
Fri, 9 Oct, 2020 at 11:47 AM
If you've lost your keycard or your phone (and you don't have a passcode on your phone to stop anyone logging into your stolen phone), take the...
Fri, 9 Oct, 2020 at 11:48 AM
Digital Keys sends emails to you to let you know about important things like setting up your Digital Keys Management Software account, new accesses given to...
Fri, 9 Oct, 2020 at 11:50 AM
The following reasons could be why NB IoT Digital Key unlock is not working 1. You don't have a 3G/4G/Wi-Fi connection. Turn on 3G/4G/Wi-Fi on your ph...
Fri, 26 Jun, 2020 at 1:09 PM
If you are an account administrator please use the same email address and same password you used to sign into the Digital Keys Management Software. If you a...
Fri, 26 Jun, 2020 at 1:10 PM
Log into your digital keys software account (if you are account administrator) via another phone, and access your account, and hit the remote unlock button ...
Fri, 9 Oct, 2020 at 11:51 AM
You need to have a NFC phone to use your phone for 'local' NFC unlocking. Please make sure NFC is switched on with your phone and move the back of...
Fri, 9 Oct, 2020 at 11:52 AM