General FAQ

How does it work?
NB IoT smart locks, part of our smart access control system, connect to the Internet via a new wireless communication technology called NarrowBand Internet ...
Fri, 9 Oct, 2020 at 3:42 PM
How do you use the NB-IoT network?
We use the NB IoT network in 4 mains ways 1: for programming the NB IoT smart locks to work for limited time periods/authorization 2: for a live audit/liv...
Fri, 9 Oct, 2020 at 3:43 PM
HOW IS THE NB IoT NETWORK UTILIZED TO OPERATE OUR SMART ACCESS CONTROL SYSTEM LIKE A TYPICAL OFFICE/HOTEL KEYCARD SYSTEM?
The NB IoT network enables us to offer everything a typical keycard system used in offices and hotels does, but without wires. Most keycard systems used in ...
Fri, 9 Oct, 2020 at 3:44 PM
HOW IS THE NB IoT NETWORK UTILIZED TO OPERATE OUR SMART ACCESS CONTROL SYSTEM LIKE A TYPICAL SMARTLOCK?
In recent times, lock manufacturers and smart lock startups have replaced the wiring used in keycard systems with Wi-Fi and Bluetooth (or other wireless tec...
Fri, 9 Oct, 2020 at 3:45 PM
WHAT IS THE LATENCY ON YOUR NB IOT SMART LOCKS?
1-3 seconds for 99% of the time under fair signal strength. 1% 3-10 seconds.
Fri, 9 Oct, 2020 at 3:47 PM
CAN NB IoT BE USED FOR TWO STEP AUTHENTICATION FOR UNLOCKING?
Yes, if you purchase our NB IoT smart lock with numberpad, you can use a PIN code and the digital keys smartphone app phone as a two step authentication. Te...
Fri, 9 Oct, 2020 at 3:48 PM
HOW MUCH DATA FLOWS OVER THE NB IOT NETWORK?
Not much. Each audit event (extraction of data about who opened the lock at what time with what opening method, or remote unlock, or programming of the lock...
Fri, 9 Oct, 2020 at 3:49 PM
Where does my data go, and who owns it?
Our cloud servers are hosted at Amazon Web Services (AWS) in your local country. No one has access to your data except you. If you want to host the system o...
Fri, 9 Oct, 2020 at 3:53 PM
Are the NB-IoT smart locks certified?
Yes, all of our exterior locks come with FCC and CE certification and IP65 waterproof ratings.
Fri, 9 Oct, 2020 at 3:56 PM
DO YOUR NB IOT SMART LOCKS REQUIRE AN INTERNET CONNECTION ON SITE?
Our NB IoT smart locks require no onsite internet connection/infrastructure (no need for onsite Wi-Fi, hub, bridge, modem, router etc). The locks connect to...
Fri, 9 Oct, 2020 at 3:58 PM