General FAQ

What is the warranty and return policy?
The product comes with a 2-year warranty that covers product defect or incompatibility.  This can be extended to 5 years, and can be provided when you notif...
Fri, 9 Oct, 2020 at 10:38 AM
How secure are your NB-IoT smartlocks? Can it be hacked?
Our NB-IoT smartlocks use state of the art security which exists in local mobile networks (NB-IoT technology is part of the 5G standards) and takes advantag...
Fri, 9 Oct, 2020 at 10:44 AM
Can I use NB-IoT smartlocks on common doors, such as the front door to an apartment building?
Yes – we suggest you get the building owner approval for this. If you would like this feature, please email us to notify that this is its intended use, so w...
Fri, 9 Oct, 2020 at 10:52 AM
Are your NB-IoT smart locks waterproof?
All of our exterior NB-IoT smartlocks are waterproof to IP65 waterproof standards. Our Narrowband smartlock is a deadbolt attachment for the inside of your ...
Fri, 9 Oct, 2020 at 10:54 AM
Is Narrowband IoT network switched on where I live?
You can see the updated list of NB IoT countries and networks at the GSM page here If you are still...
Fri, 26 Jun, 2020 at 11:20 AM
Where can I learn more about Narrowband IoT network?
You can learn more about NarrowBand IoT at the GSM website here
Fri, 26 Jun, 2020 at 11:20 AM
Is there a developer API? Can Narrowband be connected to other smart devices?
Yes! We have an API that is available for developers to build their own integrations to their own products/services, such as their own software/apps. Our de...
Fri, 9 Oct, 2020 at 10:56 AM
What are the smartphone requirements and other requirements for NB-IoT Smartlocks?
The Digital Keys app works with all Android phones version 4.0 and above, and iPhone phones 6.0 and above. To use the ‘write to NFC token' feature (fo...
Fri, 9 Oct, 2020 at 11:00 AM
What batteries do your NB-IoT smart locks use?
All of our NB IoT smartlocks use 4 standard AA alkaline batteries. You can get these standard batteries in any supermarket, anywhere.
Fri, 9 Oct, 2020 at 11:01 AM
Are your NB IoT smartlocks compatible with Apple Homekit or other smart home kits.?
No. The concept of Narrowband Smartlock is not to use Wi-Fi or be compatible with hubs or kits that rely on Wi-Fi, as Wi-Fi is expensive, unreliable, has bl...
Fri, 9 Oct, 2020 at 11:01 AM