General FAQ
The product comes with a 2-year warranty that covers product defect or incompatibility. This can be extended to 5 years, and can be provided when you notif...
Fri, 9 Oct, 2020 at 10:38 AM
Our NB-IoT smartlocks use state of the art security which exists in local mobile networks (NB-IoT technology is part of the 5G standards) and takes advantag...
Fri, 9 Oct, 2020 at 10:44 AM
Yes – we suggest you get the building owner approval for this. If you would like this feature, please email us to notify that this is its intended use, so w...
Fri, 9 Oct, 2020 at 10:52 AM
All of our exterior NB-IoT smartlocks are waterproof to IP65 waterproof standards. Our Narrowband smartlock is a deadbolt attachment for the inside of your ...
Fri, 9 Oct, 2020 at 10:54 AM
You can see the updated list of NB IoT countries and networks at the GSM page here https://www.gsma.com/iot/mobile-iot-commercial-launches/ If you are still...
Fri, 26 Jun, 2020 at 11:20 AM
You can learn more about NarrowBand IoT at the GSM website here https://www.gsma.com/iot/narrow-band-internet-of-things-nb-iot/
Fri, 26 Jun, 2020 at 11:20 AM
Yes! We have an API that is available for developers to build their own integrations to their own products/services, such as their own software/apps. Our de...
Fri, 9 Oct, 2020 at 10:56 AM
The Digital Keys app works with all Android phones version 4.0 and above, and iPhone phones 6.0 and above. To use the ‘write to NFC token' feature (fo...
Fri, 9 Oct, 2020 at 11:00 AM
All of our NB IoT smartlocks use 4 standard AA alkaline batteries. You can get these standard batteries in any supermarket, anywhere.
Fri, 9 Oct, 2020 at 11:01 AM
No. The concept of Narrowband Smartlock is not to use Wi-Fi or be compatible with hubs or kits that rely on Wi-Fi, as Wi-Fi is expensive, unreliable, has bl...
Fri, 9 Oct, 2020 at 11:01 AM